At some point in your child’s education you may feel the need to raise issues and concerns at the Academy. We would ask that you follow the processes detailed below in order for us to identify who is the most appropriate person to deal with your queries. If necessary, your query will escalate to the next level if your concerns are unable to be resolved.

Communication with parents:

The Academy places great importance on effective communication with parents and carers. We encourage you to contact us with any problems you may have and we will keep you informed of events and information at the Academy. We will always deal with all queries within 48 hours.

The Academy staff will use various methods of communicating with parents/carers. Here are just a few examples:

• Letters given to students at tutor time
• This website, Academy blogs including the Principal’s Blog together with Twitter (@neale-wade)
• Parents’ evenings
• Parents’ forum
• Schoolcomm
• GO for Schools
• Email/phone (please contact Pastoral Assistant with preferred method)
• The Newsletter